Marlin Business Services Corp

Salesforce Business Systems Analyst

US-NJ-Mount Laurel
Job ID
2018-1256

Overview

The Salesforce Business Systems Analyst role will ensure that business solutions adhere to the most efficient solution for the company.   The individual will evaluate process efficiency enhancements augmented with technology solutions, when necessary.   The methodology and approach solution should be aligned to the IT principles defined in the corporate strategic plan and adhere to the IT Policies defined in the Enterprise Change Management Procedures.

Responsibilities

  • Plan and conduct requirements elicitation meetings with the business to collect functional and non-functional requirements relating to client's Salesforce technology enhancement and initiatives.
  • Conduct brainstorming sessions with the development team to actively involve them during the requirements stage level analysis.
  • Work towards preparation of requirements management plan, business and functional requirement documents.
  • Create data flow diagrams and process flow diagrams to facilitate better system understanding.
  • Assist in designing and creation of training material and conducted internal training sessions for business users on Salesforce technology functionalities.
  • Work with standard objects and create new custom objects, fields, picklists, page layouts, validation rules, process builders, triggers, custom tabs and components.
  • Outline the organization hierarchy and create profiles and roles accordingly in Salesforce; work on visibility and security settings around them as required by the business.
  • Design different reports and custom dashboards for various user groups based on their business functionalities and needs.
  • Design various types of email templates and alert notifications.
  • Work with end users and management to document, design, test and deploy complex processes
  • Data sourcing, data mapping, data migration, data profiling, data mining and documenting data definitions
  • Define project requirements by identifying project milestones, phases, and elements; forming project team and establishing project budget
  • Conduct user acceptance testing to verify performance, reliability and identify any issues
  • Demonstrate a strong work ethic and a desire to succeed, follows through on commitments, and pushes self and others to deliver exceptional results

Qualifications

  • Bachelor’s degree required in related field
  • Five plus years’ relevant experience Financial industry experience preferred
  • Experience with Salesforce.com
  • Strong analytical and technical skills
  • Excellent written and verbal communication skills
  • Excellent interpersonal skills and ability to work with teams
  • Excellent presentation skills
  • Ability to prioritize according to the strategic direction of the organization, ability to meet deadlines and follow through on the completion of high-profile projects and initiatives
  • Highly organized and detail oriented with the proven ability to multi-task
  • Technical aptitude with strong logical, problem solving and decision-making skills

 

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